Refund Policy

Effective Date: 10 July 2026

Thank you for choosing Theme Craft Studio.

This Refund Policy explains when refunds are available for our digital courses and consultancy services. By purchasing a product or service from Theme Craft Studio, you agree to this policy.

Digital Courses

We want you to feel confident in your purchase. If you decide that a course is not right for you, you may request a refund under the following conditions.

Eligibility

You may request a refund within 30 days of your purchase, provided that you have completed less than 30% of the course.

Course progress is determined using the lesson completion records maintained by our learning platform.

Refunds Will Not Be Granted If:

more than 30 days have passed since your purchase
you have completed 30% or more of the course
the request is fraudulent or abusive

Technical Issues

If you experience a technical problem that prevents you from accessing your course, please contact us as soon as possible. We will make every reasonable effort to resolve the issue. If we are unable to provide access within a reasonable time, an appropriate refund may be offered.

Duplicate Purchases

Verified duplicate purchases will be refunded in full.

Consultancy Services

The following policy applies to one-to-one consultancy sessions booked through Theme Craft Studio.

Cancellation and Refunds

If you cancel your consultancy session:

72 hours or more before the scheduled session, you will receive a full refund.
Between 48 and 72 hours before the scheduled session, you will receive an 70% refund. The remaining 30% is retained to cover preparation already undertaken and the time reserved for your appointment.
Less than 48 hours before the scheduled session, the session is non-refundable.

If you choose to end a consultancy package before all sessions have been used, you may request a refund for any unused sessions. Completed sessions will be charged at the standard individual consultation rate, and the remaining balance will be refunded within 7 days.

If you have a session already booked at the time you request cancellation, that session will be refunded in accordance with the individual session cancellation policy. Where the session is cancelled at least 72 hours before the scheduled appointment, a full refund will be issued. Where the session is cancelled between 71 and 48 hours before the scheduled appointment, an 80% refund will be issued. Less than 48 hours before the scheduled appointment, the session is non-refundable.

Missed Appointments

If you fail to attend your scheduled session without prior notice, the session will be treated as a no-show and no refund will be issued.

If We Need to Cancel

If Theme Craft Studio needs to cancel your consultancy session and an alternative appointment cannot be agreed, you will receive a full refund.

How to Cancel Your Booking

If you need to cancel your session, you can do so directly through your account without needing to email support:

Log in and go to your My Bookings section.
Click View on the booking you wish to cancel.
Scroll to the bottom of the page and click the cancellation link.

Once you have completed this, your booking will be cancelled and any eligible refund according to our policy will be processed back to your original payment method within 7 days.

For any enquiries relating to cancellations or refunds, please contact bi*****@**************io.com.